Return/Exchange Policies & Shipping/Delivery FAQs
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Please allow 24-48 hours to process your order. Expect an email within 2-days to let you know your order is on the way!
FLAT RATE SHIPPING
Orders are generally shipped within 2-days using USPS First Class with Tracking. Flat rate shipping fee of $7.50 applies to most orders shipping within the United States. For heavy products, a flat rate of $13.00 will be applied.
Shipping charges for your order will be calculated and displayed at checkout.
INTERNATIONAL SHIPPING:
We offer international shipping. International shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [Your Company] is not responsible for these charges if they are applied and are your responsibility as the customer.
Delivery
Gorilla GAINZ Performance Apparel is NOT responsible for stolen or lost packages, packages sent to the wrong address, or for refunding or replacing packages in these cases. The customer is responsible for filing all claims. Gorilla GAINZ Performance Apparel is not responsible for any package(s) once it is in the hands of USPS, FedEx, and/or UPS.* Any Domestic order returned back to us for either having an insufficient address, wrong address, unclaimed, etc., Customer will have to pay for reshipment of package. We do not cover/reimburse for shipping costs in regards to a return/exchange. For domestic orders, average delivery time is 3-5 business days. For international orders, please allow 21 days for delivery.
Gorilla GAINZ Performance Apparel Return/Exchange Policies and Procedures
We want our Gorilla GAINZ Performance Apparel customers happy with their purchases. In the event that you are not happy with your purchase(s), please refer to the information below for our official return/exchange policies and procedures for any Gorilla GAINZ Performance Apparel purchases.
There are NO refunds/exchanges on purchases for any/all of the reasons below:
-Products have unusual odors including, but not limited to: smoke, perfume, cologne, sweat, bodily fluids, etc.)
-Products have been worn/used or show signs of wear/use, have rips, tears, holes, burns, etc.
-Products have stains, including, but not limited to: makeup, deodorant, sweat, dirt, food, liquids, blood, etc.)
-Products have human hair/animal fur.
There are absolutely NO refunds on sale items. All sale item purchases are final. No exceptions.
If a product is bought at a booth, there are no returns and no exchanges.
Additional non-returnable/ non-refundable items:
Gift cards
Downloadable software products
Downloaded training/nutrition programs.
Gorilla GAINZ Performance Apparel reserves the right to deny any/all refunds/exchanges at our discretion.
Before returning/exchanging your purchase, please send an email to gorillagainz2015@gmail.com or a text to 254-760-0198 with your first and last name, order number, date of purchase, the item, style, size, and color you wish to return/exchange, and the reason(s) for your return/exchange. If you wish to exchange your items, please list the item, style, size, and color you wish to receive.
Returned/Exchanged items must be in new condition, never worn and must have any/all original tags and packaging. The customer must provide proof of purchase with a printed copy or digital receipt.
Refunds/Exchanges must be initiated within seven (7) calendar days of delivery confirmation. Returned/Exchanged items must be received by Gorilla GAINZ Performance Apparel within 14 calendar days from date of original delivery confirmation. No returns or exchanges after seven (7) days. Any returns and/or exchanges sent in after the allotted time will not be issued a refund and the items will not be sent back.
Exchanges must be of equal value/price; in the event the new purchase is of greater value, the customer assumes responsibility for and pays the difference in price. Customer assumes responsibility for and pays the shipping of the returned items to Gorilla GAINZ and the new/exchanged items to him/her at his/her own expense. Payment for exchange shipping can be made via PayPal or Venmo; please contact us for further information regarding exchange shipping information and details.
Customer assumes responsibility for shipping expenses incurred for returns and exchanges. Returned/Exchanged items must be shipped back via a method with delivery confirmation; we encourage shipping insurance for all returns/exchanges as Gorilla GAINZ Performance Apparel assumes no responsibility for lost, stolen, or damaged items.
Please mail returns/exchanges with a copy of your order receipt to:
Gorilla GAINZ
PO BOX 1117
Georgetown, TX 78627
Please note: Credit/Debit card refunds will process back to the original card/method of purchase; refunds may take up to 5-7 business days to credit to your original method of payment.
Contact
If you have any questions please email us directly at:
gorillagainz2015@gmail.com